Girard sold to Lippet a manufacture of RV stuff may be the problem ,The Carefree Latitude is a cassette awning that is about the same as a Girard for 1/2 the price ,you see a lot of those now on the higher end RV's
https://www.lippert.com/rv-camping/campsite-patio/awnings
I will check with the company who installed the Girards (Lippet) so that you can do your comparisons w/ the Carefree solution.Hope this helps, Phil
I bought 2 girard gg750 cassettes 7(?) Years ago when they first came out. Was at rv show in indy. Think I paid $3200for the pair. They sent me install instruction which included ac wiring diagram. They were 12 voltage. I let the smoke out of first motor. They sent me new motor with correct diagram. Haven't had a problem since. Money well spent.